Ans : orders are shipped by shiprocket Via different courier companies Delhivery , xpressbees , ekart , amazon , bluedart , ecom , & many more etc are some of the courier companies that we use For pincodes which are not servicable by courier service from our pincode to their pincode , we use india post speed post method.
Ans : Orders will be shipped in 1-3 working days
Ans : after shipping , generally it will take anytime between 3-8 working days to reach you . However please kindly note that ostud is not responsible for any intransit delay / intransit fast delivery
Ans : once an order is shipped tracking details will be shared to your registered email address
Ans : shipping charges are applicable only on minis , samples , sale items , pimple patches etc etc . A flat 100-150 rs shipping charges are applicable depending upon your order. Other full sized & non sale items are of free shipping
Ans : Yes , We ship to India & its union Territories
Ans : If the order is still not yet shipped / picked up by delivery pickup boy , please mail us from your registered email , with the correct address / contact details along with your order number & screenshot of your order detailsBut if the order is already shipped shipped / picked up ,we are sorry , ostud is not responsible for such cases. There is no option to change address / phone num , once its shipped / picked up by delivery pickup boy . So , Please kindly make sure to check twice before providing address / phn num .
If due to wrong address / wrong phone number / any of your personal reasons, your order is not delivered to you , parcel will be returned back to us , u can track status of your returning parcel , from your tracking details that you receive for your order. Once return parcel is received by us , we will contact customer via email or phone & then re-ship the parcel to customer subject to that , customer have to pay us , to & fro shipping charges for the earlier returned parcel So , Please kindly make sure to check twice before providing address / phn num .
Ans : we are immediately sharing the tracking details once its shipped , so , always keep track on your parcel . In such circumstances immediately report to us via email , wtsapp or Instagram dm , with your order number & details, within 1-5 hours of delivered status update on your tracking details. If the above mentioned time frame crosses , We wont be able to look into this issue as already a lot of time has been passed & every courier service has their own rules & they might not accept our complaint..After you report to us , We will contact the third party courier service & if its proved & found that its actually Delivered to a wrong address then we will try to get it delivered to you or resend the parcel subject to availability of the products.. But if there is a proof from delivery company showing the order is delivered to either you or ur family or watchman / worker from ur house or building / etc etc , Then pls note ostud is not responsible for any such circumstances.
9. Always keep track on your parcels , the number which you give in your shipping address should be in working condition as delivery boy calls / otp during delivery time, if necessary comes to that number. If by any reason , you don’t respond to courier company / delivery boy Shipping attempts , After 3 unsuccessful delivery attempts, the orders are initiated for RTO(return to origin) back to us, Re-shipment will be done , once we receive the parcel back to our warehouse , we will contact customer via email/ instagram dm / wtsapp / call , customer will have to pay to & fro shipping charges of returned parcel & once payment is received , re-shipment will be done.
Stay in the know with our exclusive updates! Sign up for our newsletter to receive the latest news, product launches, beauty tips, and special offers—delivered straight to your inbox
One stop destination to makeup , skincare , stationary & gift articles. We believe a good skincare routine combined with sound sleep , healthy food & a good lifestyle, is what contributes to a healthy skin
One stop destination to makeup , skincare , stationary & gift articles. We believe a good skincare routine combined with sound sleep , healthy food & a good lifestyle, is what contributes to a healthy skin
Copyright © All Right's Reserved By Ostud