shipping policy
Shipping policy
1. What courier partners do you use ?
Ans : orders are shipped by shiprocket
Via different courier companies
Delhivery , xpressbees , ekart , amazon , bluedart , ecom , & many more etc are some of the courier companies that we use
For pincodes which are not servicable by courier service from our pincode to their pincode , we use india post speed post method.
2. In how many days will my order be shipped ?
Ans : Orders will be shipped in 1-3 working days
3. How long will it take to receive my order ?
Ans : after shipping , generally it will take anytime between 3-8 working days to reach you . However please kindly note that ostud is not responsible for any intransit delay / intransit fast delivery
4. Can i track my order ?
Ans : once an order is shipped tracking details will be shared to your registered email address
5. Are there additional shipping charges
Ans : shipping charges are applicable only on minis , samples , sale items , pimple patches etc etc . A flat 100-150 rs shipping charges are applicable depending upon your order. Other full sized & non sale items are of free shipping
6. Do you ship all over india ?
Ans : Yes , We ship to India & its union Territories
7. Solution to Wrong address / wrong phone number given by customer
Ans : If the order is still not yet shipped / picked up by delivery pickup boy , please mail us from your registered email , with the correct address / contact details along with your order number & screenshot of your order details
But if the order is already shipped shipped / picked up ,
we are sorry , ostud is not responsible for such cases. There is no option to change address / phone num , once its shipped / picked up by delivery pickup boy .
So , Please kindly make sure to check twice before providing address / phn num .
If due to wrong address / wrong phone number / any of your personal reasons, your order is not delivered to you , parcel will be returned back to us , u can track status of your returning parcel , from your tracking details that you receive for your order. Once return parcel is received by us , we will contact customer via email or phone & then re-ship the parcel to customer subject to that , customer have to pay us , to & fro shipping charges for the earlier returned parcel
8. It shows my order is delivered , but i Havent received the order . What should i do now ?
Ans : we are immediately sharing the tracking details once its shipped , so , always keep track on your parcel . In such circumstances immediately report to us via email , wtsapp or Instagram dm , with your order number & details, within 1-5 hours of delivered status update on your tracking details.
If the above mentioned time frame crosses , We wont be able to look into this issue as already a lot of time has been passed & every courier service has their own rules & they might not accept our complaint..
After you report to us , We will contact the third party courier service & if its proved & found that its actually Delivered to a wrong address then we will try to get it delivered to you or resend the parcel subject to availability of the products..
But if there is a proof from delivery company showing the order is delivered to either you or ur family or watchman / worker from ur house or building / etc etc ,
Then pls note ostud is not responsible for any such circumstances.
9. Always keep track on your parcels , the number which you give in your shipping address should be in working condition as delivery boy calls / otp during delivery time, if necessary comes to that number. If by any reason , you don’t respond to courier company / delivery boy Shipping attempts , After 3 unsuccessful delivery attempts, the orders are initiated for RTO(return to origin) back to us, Re-shipment will be done , once we receive the parcel back to our warehouse , we will contact customer via email/ instagram dm / wtsapp / call , customer will have to pay to & fro shipping charges of returned parcel & once payment is received , re-shipment will be done.