Shipping Policy

1. What courier partners do you use ?

Ans : Delhivery is our courier partnerIf delhivery is not servicable to any pincode, Xpressbees / bluedart / India post speed post will be used sequentially

2. In how many days will my order be shipped ?

Ans : Orders will be shipped in 1-3 working days

3. How long will it take to receive my order ?

Ans : after shipping , generally it will take anytime between 2-8 working days to reach you . However please kindly note that ostud is not responsible for any intransit delay / intransit fast delivery

4. Can i track my order ?

Ans : once an order is shipped tracking details will be shared to your registered email address

5. Are there additional shipping charges

Ans : shipping charges are applicable only on minis , samples , sale items , pimple patches etc etc . A flat 100-150 rs shipping charges are applicable depending upon your order. Other full sized & non sale items are of free shipping

6. Do you ship all over india ?

Ans : Yes , We ship all over India & its union Territories

7. Solution to Wrong address / wrong phone number given by customer

Ans : Once an order is placed, it will automatically go in process for shipping. So for any reason, address details / phone number cannot be changed for a successfully submitted order. Undelivered orders will be returned back to our warehouse in 10-25 working days ( u can track the returning updates with the same link that you had used to track ur order earlier ) . Customer is liable to pay to & fro shipping charges for the returned order & reshipment will be done upon receiving the returned parcel & payment.So pls make sure to check address & contact details twice before placing an order

If due to wrong address / wrong phone number / any of your personal reasons, your order is not delivered to you , parcel will be returned back to us , u can track status of your returning parcel , from your tracking details that you receive for your order. Once return parcel is received by us , we will contact customer via email or phone & then re-ship the parcel to customer subject to that , customer have to pay us , to & fro shipping charges for the earlier returned parcelSo , Please kindly make sure to check twice before providing address / phn num .

8. It shows my order is delivered , but i Havent received the order . What should i do now ?

Ans : we are immediately sharing the tracking details once its shipped , so , always keep track on your parcel . In such circumstances immediately report to us via email , wtsapp or Instagram dm , with your order number & details, within 1-5 hours of delivered status update on your tracking details. If the above mentioned time frame crosses , We wont be able to look into this issue as already a lot of time has been passed & every courier service has their own rules & they might not accept our complaint..
After you report to us , We will contact the third party courier service & if its proved & found that its actually Delivered to a wrong address then we will try to get it delivered to you or resend the parcel subject to availability of the products..
But if there is a proof from delivery company showing the order is delivered to either you or ur family or watchman / worker from ur house or building / etc etc , Then pls note ostud is not responsible for any such circumstances.

9. IMPORTANT NOTE

Ans : Always keep track on your parcels , the number which you give in your shipping address should be in working condition as delivery boy calls / otp during delivery time, if necessary comes to that number. If by any reason , you don’t respond to courier company / delivery boy Shipping attempts , After 3 unsuccessful delivery attempts, the orders are initiated for RTO(return to origin) back to us, Re-shipment will be done , once we receive the parcel back to our warehouse , we will contact customer via email/ instagram dm / whatsapp / call , customer will have to pay to & fro shipping charges of returned parcel & once payment is received , re-shipment will be done.