FAQ’s || Cancellation policy

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  • FAQ’s || Cancellation Policy

1. Return policy ::

Goods once sold Cannot be returned ,

We do not accept returns under any circumstances.

We accept returns only when customer receives a wrong order / damaged order / broken order.

An unboxing video which meets all the criteria mentioned on one of the faq’s Below , is compulsory must to accept return request.

Return requests are accepted only within 24 hours of parcel delivered status marked in tracking. No requests are accepted after 24 hours of delivered order status update in tracking.

Once customer contacts us with return request , we will guide them with the process of how they can return the parcel to us.

Customer have to return the earlier parcel in exactly the same condition they have received it , i.e Along with tags , seal , unopened , in wrapped condition, gifts , samples etc etc.

Ostud reserves right to decide , whether to resend the parcel or initiate a refund.

2. Exchange policy ::

Exchanges can be done only when you receive a wrong order / damaged order / broken order

Exchange requests are accepted only within 24 hours of order delivered status marked in tracking. Any complaints or requests for exchange are not accepted after 24 hours of delivered status update in tracking of the parcel.

Customer have to return the earlier parcel in exactly the same condition they have received it , i.e Along with tags , seal , unopened , in wrapped condition, gifts , samples etc etc.

Once customer informs us that they have received a wrong order by providing us an unboxing video of the order which meets all criteria mentioned of unboxing video ( pls check complete instructions for unboxing video given below in one of the faq ) , we will verify & then

we will initiate a return pickup from the courier company & we will send a label to the customer ,

customer have to paste the label on the parcel & handover it back to the pickup delivery boy when he comes to you for return exchange pickup .

We will send the correct order again in 1-3 working days & then share tracking details by email / wtsapp.

Ostud reserves right to decide whether to replace / refund / partial refund

3. Refund policy ::

Any refunds that are initiated , will take 5-7 working days to be credited back to the original payment method

4. Cancellation policy ::

Orders once placed cannot be cancelled.

But if under any unavoidable circumstances customer wants to cancel the order , please contact us via email / wtsapp us .

If the order is not yet packed / shipped or picked up by the delivery boy , then we will cancel the order & a cancellation fee of 20% of the entire order value will be deducted & remaining balance will be credited back to your original payment method.

If the order is packed / shipped / picked up by the delivery boy & you want to cancel the order before delivery attempts , then please contact us first , & then reject the parcel when delivery boy comes , after all the delivery attempts , parcel will be intiated RTO ( return to origin ) , once there is an update in the rto status of the order ( u can check status with the tracking details you have ) , 30% of the entire order value + to & fro shipping charges for the order will be deducted from the order value & remaining balance will be credited back to your original payment method.

5. What is not considered / considered as a damaged order ?

Ans :: paint chip , outer cover damage , wear & tear of outer cover , scratches on outer cover or product, fading , marks on outer cover / box , dents , little leakage etc etc do not fall under damaged category

When the product is broken to an extent that it cannot be used any more / when a product is leaked more than 10% of the quantity , then only we consider it as a damaged order

6. Instructions / criteria for unboxing video

Ans :: A complete unboxing video from start to end , without cuts or pause & full clarity of the video is compulsory.

Firstly pls show all 6 sides of the parcel clearly in the video & with full clarity of your awb & order details

Then proceed with the unboxing & show us what has happened actually or what you have received.. Ensure to check your order in the unboxing video very carefully in each & every manner.

Ostud wont accept any particular complaint which is not shown in the video / ostud is not responsible for Any complaints without an unboxing video & if an unboxing video is not meeting all the above mentioned criteria 100%

7. Cancellation of an order from ostud end

Ans : please kindly note that ostud reserves complete rights to cancel an order partially/ fully . Due to any circumstances, if an order is cancelled , refund will be initiated in 1-2 working days & refund will be reflected in your original payment method in 5-7 working days

8. How to know the expiry date of the product?

Ans :: most of the korean products & indian products will have an expiry date printed on either outer cover / product .

Japan products / most of european products / usa products & many other countries products, generally dont have an

expiry/manufacturing date . They are generally of PAO.

unopened 3 years & after opening 1 year.

For pao ( period after opening ) check on outer cover or product if applicable.

For more details regarding this , please either check brands website , or Google , or YouTube or contact us via email / dm us on Instagram / wtsapp us

9. Why has the price been increased/ decreased from before ?

Ans : Pls kindly note that , prices are subject to change from time to time & batch to batch & even with a single day difference. There are so many factors which effect pricing .

10. How to place a cash of delivery ( COD ) / pay on delivery ( POD ) order ?

Ans : cod/pod charges will be extra according to the order value, weight, dimensions etc etc.

We take an advance payment of 15% to 20% of total order value through online for cod/pod order confirmation & remaining balance you can pay to delivery boy during the time of delivery

To place a cod/pod order please dm us via Instagram or wtsapp us

11. Do you take preorders for international brands ?

Ans : Yes , we take international preorders , please contact us via Instagram dm or wtsapp for more details

12. Are these 100% authentic products?

Ans : Yes, ostud assures you that each & every single product sold through this website is 100% authentic, imported from USA / UK / KOREA / JAPAN , from authorised verified & approved dealers of the brand / their websites / from direct brands

13. As I am ur regular customer I haven't made an unboxing video / one of my family members opened the parcel, so cannot make unboxing video

Ans : Pls kindly understand that orders are passed through many hands & travel a lot in transit to reach you. To make a complaint to either courier service or brand for a damaged order / wrong order / for any other problem with the order, an unboxing video is compulsory for proof. Photos are not considered as a proof for what you have received Pls check how to make an unboxing video from faq 6. an unboxing video which meets all the criteria mentioned in faq 6 is compulsory & must , to accept any kind of complaint

14. Vitamin c serums details :

Ans : Please kindly note that ostud is not responsible if any vitamin c serum is oxidised . As we cannot control the climate of India & travelling intransit conditions, we cannot take any responsibility for oxidised vitamin c serums. Please purchase them only at your own risk

15. Roc vitamin c eye balm details :

Ans : This particular eye balm twisters may / may not work properly. As we have observed 10 out of 100 eye balms are having problem in twisting the product, i.e twister is not working , we thought to stop sourcing / selling this product. But due to high demand / multiple requests from customers, we had to continue to sell roc eye balm on our website. So whoever want to purchase this eye balm , have to buy on your own risk & ostud cannot be held responsible for the same. No return / exchange / refund / replacement of this particular product even if there is problem with the twister

16. Product have not suited me / have not given me any result ??

Ans : Skincare is all about trial and error. Even though we guarantee the quality and 100% authenticity of our products , we cannot guarantee how a product can react to every customer’s skin type. Hence , please make sure to do a patch test before using any product & proceed with using the products only if you find it is suiting you & only if you are satisfied with the product.

17. ALL DETAILS REGARDING AFFILIATE PROGRAM ::

1. By requesting to join ostud's Influencer program you acknowledge that you have read, understood , agree & to be bound by these Terms & Conditions. Please contact us via mail Or Instagram dm whenever you submit a request for our affiliate program. Our team will revert back after reviewing your request & approve if eligible

2. Our affiliate program offers a 4% commission on entire order value

3. Withdrawals can be done when total commission earned reaches minimum 2000/- inr. Under any circumstances withdrawals which are below 2000/- inr are not accepted. Earnings from Two affiliate accounts belonging to same person / different person cannot be combined under any circumstances during withdrawal. A single affiliate account's total amount should be equal to or more than 2000/- inr for cashout / shopping / withdrawal.

4. Once your affiliate earnings balance reaches 2000/- inr or more, pls mail us your following details, along with the message you want to convey. Payments will be processed in 1-3 working days

- affiliate ID number - bank account details / upi details - total withdrawal amount

5. Whenever a successful order is placed through your affiliate link, your commission will be reflected in your earnings. You can find all details on your affiliate dashboard.

6. Sales are attributed via the "last click", meaning your Influencer Link must be the last one used by a customer before they place a successful order at ostud website. Your Influencer Code must be in the Influencer Link URL that you share , to properly attribute the sale to you, before checkout.

7. Ostud solely reserves complete rights to decide approval / rejection of any applications. ostud's decision to select the eligible is final and not open to challenge and/or appeal. ostud reserves complete rights to make any changes / decisions in the influencer program in future & not open for challenges / appeals / questions

8. Please mail us / dm us on any one of our Instagram handles ( ostudbeauty , skinfinity_hub ) for more queries. Please check video saved under Instagram story highlight on how to create an affiliate link for a particular product or for entire website.